As part of our approach to create a successful work environment, the CCA Way philosophy guides our employees using four common core principles: keeping an open mind, energizing the team, showing respect, and, finally, taking responsibility.
While the word responsibility tends to conjure up images of obligation and trust, what does it look like to take responsibility in the workplace? Some of our employees who have been nominated for the “Showing Respect” in the workplace award sat down with us to discuss what this means to them.
What Does it Mean to Take Responsibility?
“To me taking responsibility means taking ownership of my actions, words and choices,” Director of Supplier and Product Management Angie Prost said. “Leading by example and having a deep sense of pride in what I do, whether in my personal life or professional one...Acknowledging how my actions affect others and the outcomes that they bring. Celebrating the positives and growing from the challenges.”
This seems to be a common sentiment for CCA Global Partner’s staff, as they examine the bigger picture of taking responsibility. Expeditor Manager Tambra Bump takes this one step further, saying that responsibility means seeing matters through to a final resolution.
“If it is not an issue I can solve or falls outside my purview, then I need to ensure that whoever can assist is advised/informed so that the matter can be resolved,” Tambra explained. “It means following up as often as needed to be sure a solution is achieved.”
Going the extra mile to make the process more efficient is another emblem of taking responsibility. While completing the task at hand is great, expanding on this to make real change in the process is a key factor to keep workplaces running smoothly.
“It often isn’t enough to just do something because it needs to be done,” Director of Member Communications Philip de Rham said. “Sometimes, you need to step back and think about the project as your audience might. Try to see if there might be an easier or better way to accomplish something. Ask the question, why do we do it that way and push through to see if you can help develop an easier or better way that will make not only your life easier but perhaps members or other folks in the company.”
How Taking Responsibility is Important to CCA Work Culture
Taking responsibility not only helps your teammates but gives you a stronger purpose on the team. Philip recounted a time when his manager had an accident before the convention and how his role in assuming responsibility for their tasks helped him feel like he had more at stake in the project.
“I needed to step in and get the job done. But by taking the responsibility, I helped to make it my own,” Philip said. “Yes, I followed the general procedure but added my touches so that I felt I had skin in the game and came away feeling proud for what I was able to accomplish both for my team and myself.”
Another way to take responsibility is by taking ownership of your own mistakes. Senior Accountant Jason Sievers recalls a mistake he made early on in his career at CCA and how taking responsibility for that oversight contributed to his learning process.
“I learned, if you are open and honest about such things, and make amends to fix it - relationships can become stronger, and you learn lessons that can help you later on with other aspects of your job,” Jason Sievers said.
At CCA Global Partners, we promote responsibility through a positive work culture that asks employees to remain accountable for their tasks while also understanding that mistakes happen.
“I feel that responsibility is such a big aspect of our work culture and that without someone to take ownership, not as much gets accomplished,” Tambra explained. “Without responsibility, matters are talked about/discussed, but things are not done. I am a doer, I implement and take action, and this is what needs to happen in a work environment.”
“I believe we are all human and can make mistakes or poor choices at times, but it’s how you respond and react to those challenges that help not only ourselves grow, but our teams grow,” Angie agreed. “If we set a strong example to do the right thing, those who we work with are more likely to do the same.”
Perhaps most importantly, taking responsibility within a company means assuming accountability for all of our operations —not just the ones that your team is in charge of. As a Senior Membership Operations Specialist, Dawn Skaggs explains how this past year of uncertainty has driven the point of taking responsibility home for her. It led to departments working together to ensure that nothing was missed during the crucial months of survival for our members.
“When the shut down came, there was a fear of what do we do now, what is going to happen next. I’m so proud that I work for a company that proactive instead of reactive,” Dawn noted. “Each department was there to help our members and support each other. We worked together to make sure items didn’t fall through the cracks and even got creative and found new ways to do things better. It was a true example of the culture CCA has created, a belief together, we are stronger.”